The SASSA branches open around 7:30 AM or 8:00 AM every day from Monday to Friday. The closing time is 4:00 PM to 5:00 PM. Like all government bodies, SASSA’s off days are Saturday and Sunday; however, there are some exceptions.
In this article, we’ll not only cover what time does SASSA offices open but also the closing times, opening days, services provided at the offices, popular branch locations, public holidays and some ways to contact their team.
What Time Does SASSA Offices Open?
Generally, the South African Social Security Agency (SASSA) offices open at 7:30 AM from Monday to Friday across South Africa. However, some branches may start at 8:00 AM. Make sure to check the branch timings from the list given below, as different branches may run at 9:00 AM or even operate 24 hours.
During the opening hours, beneficiaries and new applicants can access all kinds of services related to Social Relief Distress (SRD) grants. For instance, you can apply for the SRD grant, have a quick application status review, or do a SASSA balance status check. The SASSA representatives in the offices will answer all your queries, whether they are related to payment or SRD phone number change.
What are SASSA’s Closing Hours?
Usually, SASSA offices close at 4:00 PM. However, this timeframe can be extended to 4:30, 5:00, or even 6:00 PM at some branches. The closing hours remain the same from Monday to Wednesday unless there is a national emergency or at a branch that provides 24 hours service. Some offices may also have closing timing at 12 PM on Friday.
Moreover, those branches that operate on Saturday might close at 12:00 PM. On weekends, the service types may also be limited, as not all staff members are present.
Overview of SASSA Working Hours and Days:
Here’s a quick overview of the open days, standard opening and closing hours, and services offered at the South African Social Security Agency (SASSA) offices in South Africa.
| Open Days | Standard Opening Hours | Standard Closing Hours | Services Offered |
|---|---|---|---|
| Monday | Between 7:30 AM – 8:00 AM | Between 4:30PM – 5:00PM | All SRD related Services |
| Tuesday | Between 7:30 AM – 8:00 AM | Between 4:30PM – 5:00PM | All SRD related Services |
| Wednesday | Between 7:30 AM – 8:00 AM | Between 4:30PM – 5:00PM | All SRD related Services |
| Thursday | Between 7:30 AM – 8:00 AM | Between 4:30PM – 5:00PM | All SRD related Services |
| Friday | Between 7:30 AM – 8:00 AM | Between 4:30PM – 5:00PM | All SRD related Services |
| Saturday (Limited Weekend) | 8:00 AM | 12:00 PM | Grant Inquiries, SASSA status check, help desk |
The aforementioned timings apply to most of the SASSA offices across South Africa. You can walk in during these hours on the specified days.
SASSA Office Public Holidays
According to the Public Holidays Act (Act No 36 of 1994), South Africa has the following public holidays. During these holidays, the SASSA offices will remain closed, and no applicants will be able to visit or make inquiries.
| Dates | Public Holidays |
|---|---|
| January 1 | New Year Holiday |
| March 21 | Human Rights Day |
| March 29 | Good Friday |
| March 31 | Easter Day |
| April 1 | Family Day |
| April 27 | Independence Holiday |
| May 1 | Workers’ Day |
| May 29 | Public Holiday (General Elections) |
| June 16 | Youth Day |
| June 17 | Youth Day Observed |
| August 9 | National Women’s Day |
| September 24 | Heritage Day |
| December 16 | Day of Reconciliation |
| December 25 | Christmas Holiday |
| December 26 | Day of Goodwill |
The dates for Easter and Good Friday may vary each year according to the ecclesiastical calendar. Furthermore, the Public Holidays Act states that if a holiday falls on a Sunday, all citizens will have the following Monday off. SRD applicants should keep this in mind.
List of All Offices in Different Regions in South Africa
There are more than 300 SASSA offices in South Africa. Here’s a list of some popular SASSA branches located in Midrand, Cape Town, Johannesburg, and other areas:
| Locations | Branch Phone Number | Opening Hours | Close Days |
|---|---|---|---|
| Old Pretoria Road &, Church St, Grand Central, Midrand, 1685 | 0115455900 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| 272 Main Rd, Wynberg, Cape Town, 7800 | 0849973747 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| Petrusa St, Belgravia, Cape Town, 7530 | 0219447700 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| Cape Town City Centre, Cape Town, 8001 | – | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| 40 Hoofdt Street, Roodepoort, Johannesburg, 1725 | 0112418300 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| 28 Harrison St, Marshalltown, Johannesburg, 2107 | – | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| 29 Catlin St, Germiston, 1400 | 0117768049 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| Walmer, Gqeberha, 6065 | 0437076300 | (Mon – Friday) 8:00PM – 4:30PM | Saturday Sunday |
| 501 Pretorius St, Arcadia, Pretoria, 0007 | 0124002000 | (Mon – Friday) 7:00PM – 5:00PM | Saturday Sunday |
| 363 Pretorius St, Pretoria Central, Pretoria, 0002 | – | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| 58 Von Brandis St, Krugersdorp, 1740 | 0116687807 | (Mon -Saturday) 24 Hours | Sunday |
| 20 6th Ave, Springs New, Springs, 1560 | 0112418305 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| Boom St, CBD, Klerksdorp, 2570 | – | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
| 42 Courtenay St, Bodorp, George, 6529 | 0442850040 | (Mon – Friday) 9:00PM – 5:00PM | Saturday Sunday |
| 27 Court St, Nigel, 1490 | 0112418305 | (Mon – Friday) 7:30PM – 4:00PM | Saturday Sunday |
Alternative Ways to Contact SASSA Office:
After closing hours or on weekends, you can contact SASSA’s team through their official platforms. Here are some options:
- SASSA Toll-Free Call Centre: You can dial the agency’s toll-free number at (+27) 800 60 10 11.
- SASSA Facebook Page: Visit their official news page on Facebook at @SASSANewsZA and initiate a conversation via Messenger.
- SASSA Email Address: You can also send an email to [email protected] using platforms like Gmail, Yahoo, or Bing.
- SASSA WhatsApp Number: Applicants can send their inquiry on agency’s WhatsApp Number at 082 046 8553 or 082 054 0016.
Frequently Asked Questions (FAQs):
1. What is the Usual Opening Time of SASSA Offices?
The opening time of SASSA office is between 7:30 AM to 8:00 AM on all five days from Monday to Friday. Usually, the branches stay closed on Saturday and Sunday.
2. How to Contact the SASSA Office?
If you couldn’t reach SASSA’s office within the opening time, then you can contact them on their hotline at 0800 60 10 11, email them at [email protected], WhatsApp them at 082 046 8553, or visit their Facebook page @SASSANewsZA.
3. How to Complain about Bad Customer Service at SASSA Office?
Applicants or beneficiaries of SRD grants who have encountered bad customer service from SASSA officers can report about them by dialing SASSA’s toll-free customer line (+27) 800 60 10 11.
4. How Many Total Offices of SASSA are There in South Africa?
There are 300 plus SASSA offices in different parts of South Africa. Beneficiaries can find a nearby office by navigating on Google Maps or heading to the table given above in this article.
5. Can I Call the SASSA Office on Sunday?
Generally, the SASSA’s Toll-Free Number is available 24/7, so you can call them on Sunday as well. However, it’s a good idea to check other platforms or wait for working days if the service is unavailable.
