How to Change SASSA Banking Details?

How to Change SASSA Banking Details For R350 Grant?

If you are a beneficiary of the SASSA SRD R350 (or the latest R370 grant) and want to change your bank details, you can do so by visiting the SRD website.

1. Personal Bank Account

Here’s how approved applicants can change their bank details and payment method:

1. Go to the official SRD website.
2. Scroll down to the South African ID Holders tab and select ‘Click Here to Proceed’.
3. Navigate to the How Do I Change My Banking Details section and enter your 13-digit South African ID number. 
4. Wait to receive an SMS from SASSA to your registered phone number.
5. Open the unique link from SASSA on your phone, follow the instructions, and select bank as your payment method:
6. Provide the following Bank details:
   • Choose Bank Name.
   • Provide Account Number.
   • Provide Branch Code.
   • Provide Account Type.
   • Agree to Terms and Conditions.
7. Finally, Submit your updated Banking Details.

Now, SASSA will verify your information and update the payment method. Be sure to attach your personal bank account, as amount will be sent there. If verification fails, you may need to provide additional documentation, or the process may not be successful.

The South African Social Security Agency (SASSA) has released its payment schedule for the financial year 2025. According to this schedule, beneficiaries of the Social Relief Distress (SRD) and other grants will receive their payments on the given dates.

2. No Bank Account

SASSA Beneficiaries who don’t have a bank account and want to change their payment method can select the Cash Send option instead of bank account number. 

These are the Cash Send Retailers you can choose:

1.  Shoprite
2. Checkers
3. Pick n Pay
4. Boxer stores
5. Usave
6. OK Foods Supermarkets

After confirmation, your bank details will be updated. Once your R370 grant payment is released to your latest payment method, check the SASSA Payment Dates and withdraw the amount. 

How to Submit Banking Details or Choose Payment Method: 

Applicants for the Social Relief Distress (SRD) grant have to enter their payment method when submitting the R370 applications. The process is completed as part of the online application. 

However, if you forget to provide your bank details, you’ll see a ‘Bank Details Pending’ status. This status appears when you check your SRD Application Status and means that your grant cannot be approved until you submit your bank and payment information.

Here’s how you can do that:

1. Open the SRD Official Website.
2. Go to the ‘South African ID Holders’ option, and click on ‘Click Here to Proceed’.
3. Scroll down to the top right corner, click on Menu Bar, and select the ‘Update Application’ option. 
4. Provide your 13-digit South African ID Card Number and Registered Phone Number.
5. Enter the OTP sent to your phone number. 
6. Update the Bank Details section with the following information:
   • Choose Bank Name.
   • Provide Account Number.
   • Provide Branch Code.
   • Provide Account Type.
7. Attach this information if you don’t have a personal bank account:
   • Choose
   • the Cash Send option. 
   • Retailer Name 
8. Now, agree to all terms and conditions
9. Select the ‘Submit’ button to save your preference. 

Once done, your updated information will be sent to SASSA for review. This method is also called SASSA Reconfirmation. 

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SASSA Bank Verification Process:

All SRD applications goes through bank verification after online submission and at the time of update. 

1. Bank Account Verification

Firstly, SASSA investigates your personal bank account details with the respective bank to confirm ownership. Your ID number is shared with the bank, which then matches it with their records. If the records are found, the process concludes.

2. Verification of Insufficient Means

Next, the agency also verifies your financial status with your bank. For this purpose, your previous and current years income statements are reviewed to see if you’re eligible for the grant. This is because SRD requirements state any person who receives less than R370 monthly income will get the relief. If your bank records shows otherwise, your bank details might be updated, but your grant will be disapproved for the month. 

3. Confirmation From Financial Aid Databases

According to SASSA policy, the agency will check your information against the following databases to validate your income and any source of alternative financial assistance: 

1. South African Revenue Services (SARS): your bank records and income statement is checked against the SARS database to confirm your eligibility for R350 (or R370) grant.
2. Unemployment Insurance Fund (UIF): your ID card is matched with the UIF database to see if you’re getting any unemployment insurance benefits. 
3. Government Employees Pension Fund (GEPF): Your ID is checked against GEPF records to check whether you’re receiving any pension funds from the government. 
4. National Student Financial Aid Scheme (NSFAS): the agency also matches your ID with NSFAS records to know your financial aid status. 
5. Department of Social Development (DSD): your statements are checked against DSD to assess any proof of other social grants or assistance. 
6. National Credit Regulator (NCR): your information is inspected against NCR database to see any records of loans. 

Other than updating your payment method, SASSA also validates your bank information every month to ensure your eligibility for the R370 grant.

Bank Details Update Duration:

Generally, your bank account information or payment method will get updated within a week of request. It can be done sooner, depending on SASSA’s handling and how quickly the bank verification is completed. 

However, if the agency marks you suspected or asks you to verify yourself due missing payment details in the first application, then the update procedure can be delayed. This is because you’ll need to undergo biometric verification and possibly complete advanced verification steps.

Application Approved But No Payment Date Issue: 

Many SASSA applicants face the ‘No Pay Date’ issue, meaning their SRD R370 grant is approved but no payment date is provided. This often happens due to recent bank detail updates or missing payment method selection.

As if you’ve changed your payment method, SASSA will have to verify it before payment is released. Moreover, if you remove your payment method after approval, you’ll also see the ‘No Pay Date’ status. To resolve this, you’ll need to wait for the verification process to complete or reselect your payment method.

Frequently Asked Questions (FAQs):

1. Why Do I Need to Change My Bank Details for the SRD Grant?

As per SASSA’s new amendments in 2024, it’s important to update your payment method to ensure you continue receiving the SRD R370 grant. 

2. How Do I Know If My Payment Method is Updated?

You can log into your SRD account at the SASSA web portal, enter your registered phone number, type OTP, and review your payment method for bank details update confirmation. 

3. Will My SRD Application Get Approved Without Bank Details?

No, all applicants will need to provide their bank-related information first. After SASSA verifies your information, then only your R370 application will get approved. 

4. Can My Application Get Suspended If I Don’t Attach My Payment Method?

Yes. According to SASSA, if you do not update your payment details within 90 days after being notified (via a ‘Bank Details Pending’ status), your SRD applications will get cancelled.

5. How to Contact SASSA If Bank Verification Takes Too Long?

You can contact SASSA via their toll-free number (+27) 800 60 10 11, Whatsapp Number, email at [email protected], or by visiting their office. Make sure to check out SASSA’s opening hours.