What Time Does SASSA Offices Open? (Working Hours)

The SASSA branches open around 7:30 AM or 8:00 AM every day from Monday to Friday. The closing time is 4:00 PM to 5:00 PM. Like all government bodies, SASSA’s off days are Saturday and Sunday; however, there are some exceptions.

In this article, we’ll not only cover what time does SASSA offices open but also the closing times, opening days, services provided at the offices, popular branch locations, public holidays and some ways to contact their team.

Table of Contents

1 What Time Does SASSA Offices Open?

2 What are SASSA’s Closing Hours?

3 Overview of SASSA Working Hours and Days:

4 SASSA Office Public Holidays

5 List of All Offices in Different Regions in South Africa

6 Alternative Ways to Contact SASSA Office:

7 Frequently Asked Questions (FAQs):

What Time Does SASSA Offices Open?

Generally, the South African Social Security Agency (SASSA) offices open at 7:30 AM from Monday to Friday across South Africa. However, some branches may start at 8:00 AM. Make sure to check the branch timings from the list given below, as different branches may run at 9:00 AM or even operate 24 hours.

During the opening hours, beneficiaries and new applicants can access all kinds of services related to Social Relief Distress (SRD) grants. For instance, you can apply for the SRD grant, have a quick application status review, or do a SASSA balance status check. The SASSA representatives in the offices will answer all your queries, whether they are related to payment or SRD phone number change.

What are SASSA’s Closing Hours?

Usually, SASSA offices close at 4:00 PM. However, this timeframe can be extended to 4:30, 5:00, or even 6:00 PM at some branches. The closing hours remain the same from Monday to Wednesday unless there is a national emergency or at a branch that provides 24 hours service. Some offices may also have closing timing at 12 PM on Friday.

Moreover, those branches that operate on Saturday might close at 12:00 PM. On weekends, the service types may also be limited, as not all staff members are present.

Overview of SASSA Working Hours and Days:

Here’s a quick overview of the open days, standard opening and closing hours, and services offered at the South African Social Security Agency (SASSA) offices in South Africa.

Open Days	Standard Opening Hours	Standard Closing Hours	Services Offered
Monday	Between 7:30 AM – 8:00 AM	Between 4:30PM – 5:00PM	All SRD related Services
Tuesday	Between 7:30 AM – 8:00 AM	Between 4:30PM – 5:00PM	All SRD related Services
Wednesday	Between 7:30 AM – 8:00 AM	Between 4:30PM – 5:00PM	All SRD related Services
Thursday	Between 7:30 AM – 8:00 AM	Between 4:30PM – 5:00PM	All SRD related Services
Friday	Between 7:30 AM – 8:00 AM	Between 4:30PM – 5:00PM	All SRD related Services
Saturday (Limited Weekend)	8:00 AM	12:00 PM	Grant Inquiries, SASSA status check, help desk

The aforementioned timings apply to most of the SASSA offices across South Africa. You can walk in during these hours on the specified days.

SASSA Office Public Holidays

According to the Public Holidays Act (Act No 36 of 1994), South Africa has the following public holidays. During these holidays, the SASSA offices will remain closed, and no applicants will be able to visit or make inquiries.

Dates	Public Holidays
January 1	New Year Holiday
March 21	Human Rights Day
March 29	Good Friday
March 31	Easter Day
April 1	Family Day
April 27	Independence Holiday
May 1	Workers’ Day
May 29	Public Holiday (General Elections)
June 16	Youth Day
June 17	Youth Day Observed
August 9	National Women’s Day
September 24	Heritage Day
December 16	Day of Reconciliation
December 25	Christmas Holiday
December 26	Day of Goodwill

The dates for Easter and Good Friday may vary each year according to the ecclesiastical calendar. Furthermore, the Public Holidays Act states that if a holiday falls on a Sunday, all citizens will have the following Monday off. SRD applicants should keep this in mind.

List of All Offices in Different Regions in South Africa

There are more than 300 SASSA offices in South Africa. Here’s a list of some popular SASSA branches located in Midrand, Cape Town, Johannesburg, and other areas:

Locations	Branch Phone Number	Opening Hours	Close Days
Old Pretoria Road &, Church St, Grand Central, Midrand, 1685	0115455900	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
272 Main Rd, Wynberg, Cape Town, 7800	0849973747	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
Petrusa St, Belgravia, Cape Town, 7530	0219447700	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
Cape Town City Centre, Cape Town, 8001	–	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
40 Hoofdt Street, Roodepoort, Johannesburg, 1725	0112418300	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
28 Harrison St, Marshalltown, Johannesburg, 2107	–	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
29 Catlin St, Germiston, 1400	0117768049	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
Walmer, Gqeberha, 6065	0437076300	(Mon – Friday) 8:00PM – 4:30PM	Saturday Sunday
501 Pretorius St, Arcadia, Pretoria, 0007	0124002000	(Mon – Friday) 7:00PM – 5:00PM	Saturday Sunday
363 Pretorius St, Pretoria Central, Pretoria, 0002	–	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
58 Von Brandis St, Krugersdorp, 1740	0116687807	(Mon -Saturday) 24 Hours	Sunday
20 6th Ave, Springs New, Springs, 1560	0112418305	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
Boom St, CBD, Klerksdorp, 2570	–	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday
42 Courtenay St, Bodorp, George, 6529	0442850040	(Mon – Friday) 9:00PM – 5:00PM	Saturday Sunday
27 Court St, Nigel, 1490	0112418305	(Mon – Friday) 7:30PM – 4:00PM	Saturday Sunday

Alternative Ways to Contact SASSA Office:

After closing hours or on weekends, you can contact SASSA’s team through their official platforms. Here are some options:

SASSA Toll-Free Call Centre: You can dial the agency’s toll-free number at (+27) 800 60 10 11.
SASSA Facebook Page: Visit their official news page on Facebook at @SASSANewsZA and initiate a conversation via Messenger.
SASSA Email Address: You can also send an email to [email protected]">[email protected] using platforms like Gmail, Yahoo, or Bing.
SASSA WhatsApp Number: Applicants can send their inquiry on agency’s WhatsApp Number at 082 046 8553 or 082 054 0016.

Frequently Asked Questions (FAQs):

1. What is the Usual Opening Time of SASSA Offices?

The opening time of SASSA office is between 7:30 AM to 8:00 AM on all five days from Monday to Friday. Usually, the branches stay closed on Saturday and Sunday.

2. How to Contact the SASSA Office?

If you couldn’t reach SASSA’s office within the opening time, then you can contact them on their hotline at 0800 60 10 11, email them at [email protected], WhatsApp them at 082 046 8553, or visit their Facebook page @SASSANewsZA.

3. How to Complain about Bad Customer Service at SASSA Office?

Applicants or beneficiaries of SRD grants who have encountered bad customer service from SASSA officers can report about them by dialing SASSA’s toll-free customer line (+27) 800 60 10 11.

4. How Many Total Offices of SASSA are There in South Africa?

There are 300 plus SASSA offices in different parts of South Africa. Beneficiaries can find a nearby office by navigating on Google Maps or heading to the table given above in this article.

5. Can I Call the SASSA Office on Sunday?

Generally, the SASSA’s Toll-Free Number is available 24/7, so you can call them on Sunday as well. However, it’s a good idea to check other platforms or wait for working days if the service is unavailable.